This Privacy Policy explains how Technoray Healthcare collects, uses, and protects the information you share through this website. We are a business-to-business (B2B) medical-equipment distributor serving hospitals, clinics, biomedical engineers, and procurement teams. We do not collect or process patient or clinical data through this website.
Who we are
Technoray Healthcare (“we”, “us”, or “our”) is a medical-equipment distributor and OEM partner founded in 2010, headquartered in Lahore, with offices in Islamabad and Karachi, Pakistan. We are the data controller for personal information collected through this website. For any privacy question or request, contact us at info@technorayhealthcare.com or +92 304 0224400.
Information we collect
Information you provide
- Quotation and enquiry details submitted through our Request-a-Quote form, by email, or via WhatsApp, typically your name, organisation, work email address, phone number, the product or system you are interested in, and your message.
- Correspondence and records of the quotations, orders, installations, training, and support we provide to you or your organisation.
Information collected automatically
- Usage and device data such as your IP address, browser and device type, the pages you view, and the links that referred you, recorded in standard server logs and through website analytics.
- Cookies and similar technologies that keep the site working and, where enabled, help us understand how visitors use it. See “Cookies and analytics” below.
How we use your information
- To respond to your enquiry and prepare quotations.
- To arrange the supply, installation, training, and after-sales service of medical equipment.
- To manage orders and maintain accurate business and tax records.
- To operate, secure, and improve this website and our service.
- To send information you have requested or that is relevant to an active enquiry.
- To meet our legal, regulatory, and contractual obligations.
We process this information on the basis of our legitimate business interests in operating and growing a B2B distribution business, to take steps at your request before entering into a contract, to perform a contract with you or your organisation, and, where applicable, with your consent.
Cookies and analytics
We use a small number of cookies and similar technologies. Some are necessary for the site to function. Where enabled, we also use analytics services, such as Google Analytics and Microsoft Clarity, to understand which pages are useful and how the site performs. These services may set their own cookies and process usage data on our behalf. You can control or block cookies through your browser settings; blocking some cookies may affect how the site works.
How we share information
We do not sell your personal information. We share it only where necessary to serve you and run our business:
- With our OEM principals and logistics or service partners, where this is needed to prepare a quotation, fulfil an order, or arrange installation, training, or warranty service.
- With trusted service providers who support our website, hosting, email, and analytics, under appropriate confidentiality obligations.
- Where required by law, regulation, court order, or to protect our legal rights.
International transfers
Some of our service providers (for example hosting and analytics) may process data on servers located outside Pakistan. Where this happens, we take reasonable steps to ensure your information continues to be handled in line with this policy.
Data retention
We keep personal information only for as long as it is needed for the purposes described above, including to maintain business and tax records and to meet legal obligations. When it is no longer required, we delete or anonymise it.
How we protect your information
We use reasonable technical and organisational measures, including encryption in transit (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard the data you entrust to us.
Your choices and rights
You may ask us to access, correct, update, or delete the personal information we hold about you, or to stop using it for a particular purpose. To make a request, email info@technorayhealthcare.com. We will respond within a reasonable time and in accordance with applicable law. You can also unsubscribe from any non-essential messages at any time.
Third-party links
Our website and product pages may link to manufacturer or third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
Children
This website is intended for healthcare organisations and business users. It is not directed at children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the date below. Please review it periodically.
Contact us
Questions about this policy or your information? Contact Technoray Healthcare at info@technorayhealthcare.com, call +92 304 0224400, or write to our head office in Lahore, Pakistan.
Last updated: 11 June 2026.